Privacy policy
This policy covers two things: the enquiry form on video-ai.trigunai.com, and the CCTV footage we handle for customers of the Video AI service. It is written to follow India's Digital Personal Data Protection Act, 2023, the DPDP Rules, 2025, and the IT Act, 2000.
Who we are
TrigunAI Innovations Private Limited, Patna, Bihar ("TrigunAI", "we").
Part 1: enquiries from this website
| Data | Why we need it |
|---|---|
| Your name, mobile, email (optional) | To call you back and send the proposal |
| Business name, type, district, area | To plan the site visit |
| Camera count and type, recorder brand, internet, what you want it to do, timeline, language | To check what will work at your site and prepare a quote |
| Consent record (notice version, language, time) | To show what you agreed to and when |
We share enquiry data only with service providers who help us respond (our cloud host Microsoft Azure, and WhatsApp Business by Meta for messages). We never sell it. If you do not become a customer, we delete it within 12 months. Product updates on WhatsApp are optional and separate; reply STOP to end them.
Part 2: CCTV footage of our customers
- Roles. The business that owns the cameras decides why footage is used, so it is the Data Fiduciary. TrigunAI processes footage only on its behalf and instructions, as its Data Processor, under a written agreement.
- Where processing happens. Video is analysed on a small device installed at the customer's site. Only alerts, counts and small snapshot images are sent to our cloud, which is located in India.
- What we do not do. No face recognition, no audio recording or analysis, no cameras in washrooms or changing areas, and no behaviour scoring of students. We do not use customer footage to train our AI without the customer's separate written permission.
- Retention. Raw video stays on the customer's own recorder or our on-site device for the period the customer chooses (default 30 days, or longer where a law requires it). Alert snapshots are kept for 90 days unless the customer chooses otherwise.
- Notice to people on camera. We give every customer Hindi and English signboards and a staff notice, and ask them to display these.
- Access. Our staff look at footage only to install, tune or fix the system, on the customer's instruction. Access is logged.
If you appear on a customer's cameras and have a question or request about that footage, contact that business first. You may also write to us and we will pass it on and help them respond.
Your rights
You can ask to see your data, correct or update it, delete it, withdraw consent or nominate someone to act for you. Quote your mobile number or enquiry number (VAI-xxxx).
Security
Data travels over encrypted connections and is stored in access-controlled systems in India. On-site devices use unique passwords and receive security updates. If a breach affects you, we will inform you, our customer and the authorities as the law requires.
Contact and grievances
Grievance contact: Deepak, Founder, TrigunAI Innovations Private Limited, Patna, Bihar. Email deepak@trigunai.com or WhatsApp +91 91352 55107. We aim to reply within 15 days and always within 90 days. If you are not satisfied, you may complain to the Data Protection Board of India.
Changes
If we change this policy, we will update the version date above.